channels

manages

and converts

returns

unlocking their value

Rematra SA is a multi-faceted Swiss company. Operating since 2008, Rematra SA acts as a key player in the reverse logistics sector. Its philosophy is based on optimization of returns.
The company thus contributes to the general economy and responds to one of the major issues of our consumer society: returns management. This problem already existed, but the rise of e-commerce has accounted for a significant increase in returns.

Our Mission

Sold at ever higher prices, mobile computing devices make up for a significant percentage of returns. On one hand, Rematra SA offers a turnkey returns management service to companies keen to outsource their reverse flow, and on the other, Rematra SA answers a growing consumer demand by converting these returns to refurbished electronic units, in total working order with all of their original features and full warranty.

A comprehensive
and circular solution

specific to
efficient processing
of electronic units

OUR AIM
Meeting both needs of businesses
and demands of consumers
with a new mobile computing experience

– high-quality refurbished electronic devices
– at competitive prices
– and low environmental impact.

OUR AIM
Meeting both needs of businesses
and demands of consumers
with a new mobile computing experience

– high-quality refurbished electronic devices
– at competitive prices
– and low environmental impact.

A comprehensive
and circular solution

specific to
efficient processing
of electronic units

Rematra SA
is involved
every step
of the way

Rematra SA
is involved
every step
of the way

1

IT COLLECTS
UNSOLD, FAULTY
OR END-OF-LIFE
ELECTRONIC ITEMS

2

IT EVALUATES THEIR QUALITY
REPAIRS WHEN NECESSARY
REPACKS
AND ADDS VALUE

3

IT REMARKETS
THE REFURBISHED UNITS
THROUGH
MULTIPLE CHANNELS

4

IT MANAGES,
TRANSPORTS, STORES
AND CHANNELS
INBOUND & OUTBOUND FLOWS

5

IT INSURES
THEIR WARRANTY
AND
AFTER-SALES SERVICE

1

COLLECTING

Reverse logistics has become an almost essential process that offers clear environmental benefits and business opportunities. The challenge remains to obtain supplies under best conditions. Global environmental laws, which have tightened over the past 15 years, require companies to recycle their products. Moreover, such a return policy is synonymous to greater customer satisfaction and therefore represents a real advantage to the companies themselves. In order to control the costs associated with managing their reverse flow, some companies choose to outsource and find a trusted partner in REMATRADING, the business unit of Rematra SA.

With extensive experience in recovering the economic value of returned electronic devices, Rematra SA has set itself a new challenge: to consolidate its assets by putting them at the direct service of the end consumer. Rematra SA is now working on developing a C2B collection tool.

2

ADDING VALUE

Rematra SA favors refurbishment, or “renewing”, in order to recover the economic value of outdated references and give them a new life cycle.

Our renewing hub, GETRAMAR, employs highly qualified technicians dedicated to diagnosis and refurbishment of returned electronic units. Thanks to our exclusive software and cutting-edge technology, every return is subjected to rigorously controlled laboratory tests. The motherboards are assessed, the data wiped and screens and cases cleaned.
If a device requires repair, the strict conformity of the replaced parts guarantees perfect working conditions.
Quality is paramount and fully integrated into our comprehensive approach..

We offer a 12-month warranty
with all our certified renewed devices.

3

REMARKETING

Rematra SA aims at reintroducing unwanted products into the market. Our offer is an interesting opportunity for the consumer as it is an alternative to an increasingly expensive new item as well as to an unsafe second-hand item. Nevertheless, such an offer, however well targeted, is no longer sufficient. Competition is real and the ability to be attractive requires an efficient presence on the market. Rematra SA explores therefore a wide range of online sales channels. It has first joined forces with the world’s largest retailers; its SWISSREMADE business unit implements and manages the development of a complex web of online shops. Rematra SA also launched its own VERYSMARTPHONES brand, which strives to integrate visitors into the core of the business by investing in social networks and initiating promotional and sponsorship campaigns.

Rematra SA seeks to increase qualified traffic and prospects. The goal is to offer our customers a real experience in their journey, from purchase throughout usage.
Our customers are the greatest ambassadors of our brand.

4

CHANNELING

The expectations of e-customers are high in terms of delivery-time frames: an order made in a few clicks implies a rapid delivery as well. Mastering the delivery chain is therefore the key to meeting the promise of e-commerce. Multiple different processes must be carefully monitored aside from basic inventory management and stock control. SWISSPARCEL, a unit of Rematra SA, coordinates the procurement phase with suppliers, optimizes storage and ensures perfect order preparation. SWISSPARCEL implements the entire delivery chain, from incoming to outgoing flows, using several channels and urban platforms.

SWISSPARCEL guarantees timely delivery to end-consumers and also supervises customer returns.

5

INSURING

Our priority is to ensure the continuing satisfaction of our end consumer. A good customer experience is more essential than ever to the survival of a business. The world of e-commerce has no geographical boundaries and is fierce in price competition; therefore, the key element of differentiation and customer loyalty lies in the trust built by the quality of the product and the excellence of the after-sales service. At Rematra SA, our HELPPORTAL after-sales service works to anticipate consumer behavior and meet their expectations.
Beyond our self-care tool, clients can rely on our “Customer Care Team” made up of professionals who master multiple contact and control channels to guide the consumer in the best possible way. Speed, thoroughness and reliability allow for end-to-end tracking and guarantee the smooth running of our services throughout the process.

Our customer strategy is based on availability, transparency, simplicity, and the use of multiple channels.

1

IT COLLECTS
UNSOLD, FAULTY
OR END-OF-LIFE
ELECTRONIC ITEMS

Reverse logistics has become an almost essential process that offers clear environmental benefits and business opportunities. The challenge remains to obtain supplies under best conditions. Global environmental laws, which have tightened over the past 15 years, require companies to recycle their products. Moreover, such a return policy is synonymous to greater customer satisfaction and therefore represents a real advantage to the companies themselves. In order to control the costs associated with managing their reverse flow, some companies choose to outsource and find a trusted partner in REMATRADING, the business unit of Rematra SA.

With extensive experience in recovering the economic value of returned electronic devices, Rematra SA has set itself a new challenge: to consolidate its assets by putting them at the direct service of the end consumer. Rematra SA is now working on developing a C2B collection tool.

2

IT EVALUATES THEIR QUALITY
REPAIRS WHEN NECESSARY
REPACKS
AND ADDS VALUE

Rematra SA favors refurbishment, or “renewing”, in order to recover the economic value of outdated references and give them a new life cycle.
Our renewing hub, GETRAMAR, employs highly qualified technicians dedicated to diagnosis and refurbishment of returned electronic units. Thanks to our exclusive software and cutting-edge technology, every return is subjected to rigorously controlled laboratory tests. The motherboards are assessed, the data wiped and screens and cases cleaned.
If a device requires repair, the strict conformity of the replaced parts guarantees perfect working conditions.
Quality is paramount and fully integrated into our comprehensive approach.

We offer a 12-month warranty
with all our certified renewed devices.

3

IT REMARKETS
THE REFURBISHED UNITS
THROUGH
MULTIPLE CHANNELS

Rematra SA aims at reintroducing unwanted products into the market. Our offer is an interesting opportunity for the consumer as it is an alternative to an increasingly expensive new item as well as to an unsafe second-hand item. Nevertheless, such an offer, however well targeted, is no longer sufficient. Competition is real and the ability to be attractive requires an efficient presence on the market. Rematra SA explores therefore a wide range of online sales channels. It has first joined forces with the world’s largest retailers; its SWISSREMADE business unit implements and manages the development of a complex web of online shops. Rematra SA also launched its own VERYSMARTPHONES brand, which strives to integrate visitors into the core of the business by investing in social networks and initiating promotional and sponsorship campaigns.

Rematra SA seeks to increase qualified traffic and prospects. The goal is to offer our customers a real experience in their journey, from purchase throughout usage.
Our customers are the greatest ambassadors of our brand.

4

IT MANAGES,
TRANSPORTS, STORES
AND CHANNELS
INBOUND & OUTBOUND FLOWS

The expectations of e-customers are high in terms of delivery-time frames: an order made in a few clicks implies a rapid delivery as well. Mastering the delivery chain is therefore the key to meeting the promise of e-commerce. Multiple different processes must be carefully monitored aside from basic inventory management and stock control. SWISSPARCEL, a unit of Rematra SA, coordinates the procurement phase with suppliers, optimizes storage and ensures perfect order preparation. SWISSPARCEL implements the entire delivery chain, from incoming to outgoing flows, using several channels and urban platforms.

SWISSPARCEL guarantees timely delivery to end-consumers and also supervises customer returns.

5

IT INSURES
THEIR WARRANTY
AND
AFTER-SALES SERVICE

Our priority is to ensure the continuing satisfaction of our end consumer. A good customer experience is more essential than ever to the survival of a business. The world of e-commerce has no geographical boundaries and is fierce in price competition; therefore, the key element of differentiation and customer loyalty lies in the trust built by the quality of the product and the excellence of the after-sales service. At Rematra SA, our HELPPORTAL after-sales service works to anticipate consumer behavior and meet their expectations.
Beyond our self-care tool, clients can rely on our “Customer Care Team” made up of professionals who master multiple contact and control channels to guide the consumer in the best possible way. Speed, thoroughness and reliability allow for end-to-end tracking and guarantee the smooth running of our services throughout the process.

Our customer strategy is based on availability, transparency, simplicity, and the use of multiple channels.

Careers

At Rematra SA, our services are based on the professionalism of our associates. Our multidisciplinary teams come from a variety of backgrounds and thus gather the necessary experience for our global solution.
Our company is always growing. If you are a motivated individual who would like to join one of our teams, we are always on the lookout for new talents !

We are also
currently recruiting :

– Business Development Manager
– Community Manager
– Technician expert in smartphone repair

Please complete the fields below
and we’ll get back to you as quickly as possible.



Feel free
to send us
your spontaneous
application !

Contact

REMATRA SA
Rue de la Cité, 1
1204 Genève
Suisse
Call us :
+41 22 5618448
Send us an email :
contact@rematra.ch


Contact

REMATRA SA
Rue de la Cité, 1
1204 Genève
Suisse
Call us :
+41 22 5618448
Send us an email :
contact@rematra.ch